Customer service changed.
So did intelligence.
A new generation of AI customer service that listens, understands, responds and acts — over voice, chat and WhatsApp, in Portuguese, English and Spanish, around the clock.
Service volume grows.
So do the problems.
The more a company depends on people and on separate channels, the harder it gets to keep speed, consistency and control.
The experience changes from agent to agent. So does the company's message.
When a lead is contacted within the first 5 minutes, conversion multiplies.
That's the share traditional QA can cover. Nobody listens to the rest.
Service teams live with high churn — and knowledge walking out the door.
One agent. Three channels.
The same context.
Each agent is set up for your company: your tone of voice, your rules, your systems.
Natural pacing, pauses and breathing. Handles interruption. In PT, EN and ES — switching languages mid-call.
The same intelligence, the same history. No queue, no "one moment please".
Native integration with the channel they actually use. It replies, books, confirms and collects.
From first contact to resolution,
without the customer waiting.
By voice, chat or WhatsApp — whenever they want, with no queue.
Natural voice, context from your business, in the customer's language.
Simple cases are solved on the spot; complex ones go to a human with the context summarised.
Full recording and history in your dashboard.
Nobody enjoys talking to a robot.
So ours doesn't sound like one.
Every detail of the speech was tuned to close the gap between "talking to an AI" and "talking to someone". And it identifies itself as AI at the start of every conversation — by regulation and on principle.
- Natural pacing, intonation and breathing
- Knows when it's interrupted, and reacts
- Switches language mid-conversation
- Transparent from the first second
Full control and visibility over service.
Conversations, recordings, hand-offs and metrics in a single dashboard — no spreadsheet on the side.
Portuguese, English and Spanish, switching mid-conversation.
Every contact recorded and available for review.
When the case calls for it, the conversation reaches your team with context.
If everyone is busy, nobody is left without an answer.
Conversations, volume and performance in one place.
Protected data, own infrastructure in Brazil and the US.
Every call, every message —
recorded, summarised and owned.
A status light per conversation, an AI-written summary, the full transcript and the original audio. Your team knows what happened without listening to the whole call.
Calls. Pending, in progress or resolved — at a glance. Filter by agent, status, booking and period.
Detail. Recording, AI summary, turn-by-turn transcript and the booking the call generated.
Built for your business.
A page for each kind of operation — with the pain, a sample conversation and the right plan.
Let's answer your customer
before they hang up.
Talk to our team and see how TalkFlow fits into your service operation.